Thank you for shopping with us

We are sorry that you didn't like the product. 

We offer a 100% 7 day return policy on all non customized items that are damaged or defective.

Any customized work which was made to order, like steering wheels, Top covers, etc. are only eligible for a refund up to 3 days after the initial order. 

At The Carology Inc, we strive to ensure your complete satisfaction with every purchase. In the rare event that you receive an incorrect product, we offer the following replacement policy:

1. Replacement Option:

   • If the wrong product is received, we will promptly initiate the replacement process.
   • You have the option to receive the correct product as a replacement for the wrongly sent item.

2. Refund Option:

   • In instances where the correct product is unavailable for replacement, we will issue a refund for the purchase amount.

3. Procedure for Replacement or Refund:

   • Please contact our customer service team within 7 days of receiving the incorrect product.
   • Provide your order number, details of the incorrect item received, and any supporting documentation or images if required.

4. Return of Incorrect Product:

   • Depending on the situation, we might request the return of the wrongly sent item. Our customer service team will guide you through the return process, if necessary.

5. Conditions for Replacement or Refund:

   • The product must be unused, in its original packaging, and in the same condition as received.

6. Timelines:

   • We aim to process replacements or refunds within 7 days upon verification of the issue.

If you have any additional questions please contact us at thecarology@gmail.com or call us at 0308-8823333

To request a refund, send the picture of the product on our WhatsApp number: 0302-4477767